Virgin mobile phone deals australia

For assistance, please call 13 63 69 during business hours Mon - Fri: Sorry, we aren't able to transfer your account over to Optus due to an existing service issue. Our records show that this is a Mobile Broadband service, which you can keep using as normal. We've identified that you have multiple services with Virgin Mobile Australia.

You may continue to transfer your services online, but you will need to transfer each service over individually. A code has been sent to the number you provided, please enter it in the field below. We've resent the PIN code to the mobile number you provided.


Virgin Mobile Australia

But Failed. Love your current phone? Enjoy great talk, text and loads of data on our flexible SIM Only plans. Your iPhone is on back order. What does this mean?

With Optus announcing the closure of Virgin Mobile, what are your best alternative options?

Your order will be placed in a queue due to high demand. This means we're currently out of stock but there are shipments on the way. We can't give you an exact timeframe for delivery but we'll send you an email once your order is processed with your order confirmation number. We'll also SMS you when your order ships from our warehouse.

Optus rolls out special plans for Virgin Mobile customers ahead of brand shutdown

If you're a recontracting Optus customer you will be charged for your plan and handset once your order is processed. We will send you an email confirmation once this occurs. When we deliver your device we will credit you a pro-rata amount for your plan access fee and handset for the period of time when your handset was unavailable.

Learn More. The phone needs to be in "good working order", when you return it either for an upgrade or at the end of your lease.

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This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:. You'll also need to make sure that the phone is in return condition. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we leased to you.

Monthly device charges are reduced by a credit. If you cancel early you may not be able to return the device and may have to pay the remaining phone charges plus device credits as well as plan cancellation fees. For more detail, see the Critical Information Summary for your selected plan. If you are 12 - 24 months into your contract on My Plan Plus, you can upgrade and keep your current phone by paying out any remaining handset repayments, along with any amount Optus was going to cover and get a new one on a new eligible month plan.

To upgrade, choose your preferred phone and plan and proceed to checkout. After checkout, you will receive an SMS or phone call within 48 hours to advise you of any additional fees and confirm whether you'd like to pay it out and keep your phone. If you're on a plan with a 12 month upgrade option, after 12 months, you can pay a one-off fee to return your current phone in good working order and get a new one on a new month plan. To do this, head into store. After 24 months, great news - you have nothing further to pay. Simply proceed with your order and you can keep your old handset and sign up with a new phone and plan.

Continue with Order.

Check your plan status

If you want to upgrade, the phone needs to be in good working order. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we sold to you. The phone needs to be in 'good working order' when you return it for trade up. Welcome To welcome Virgin Mobile customers to Optus we've put together some great offers we think you'll like. Fill in your details below and check out the plans available to you.

Virgin Mobile Number This isn't a valid service number. Please check it and try again. Residential Postcode This isn't a valid residential postcode. I am the authorised account holder for this mobile service number. Please confirm if you're the account holder. Verification code The PIN code you've entered is incorrect.

Changes to Virgin Mobile Australia

Show more Prepaid alternatives SIM-only alternatives Contract phone alternatives Best prepaid alternatives to Virgin Mobile Read more about Virgin Mobile prepaid alternatives Virgin Mobile dropped its prepaid range back in October , so if you're on a Virgin Mobile prepaid plan, it is by definition a "grandfathered" plan of some sort.

Even the eight months since then have seen a lot of movement in the prepaid space, with a lot more value to be had. If you're on a Virgin Mobile prepaid plan, it would be smart to compare and work out where you can save because you're in no way tied to Virgin Mobile beyond your monthly payment: You're still committed for however long you've got left on your contract. It seems likely that Optus may try to migrate phone contract customers over to Optus plans, and those deals could have good value to you, but it's well worth knowing what your alternatives are in any case.

That's especially true if you're in the last few months of a two-year contract because your phone is essentially paid off at that point. It may even make financial sense to break your contract if there are better terms to be had on a new phone or if you can pair it up with a superior SIM-only option. Virgin Mobile obviously offers a wide variety of mobile phones on contract terms, and if you've got a specific model in mind, it's worth using our mobile phone plan finder to match your mobile and plan needs precisely.

Customers on Virgin Mobile are reporting loss of service, but the telco suggests a reboot will solve the issue. Click here to cancel reply. Subscribe to the Finder newsletter for the latest money tips and tricks. Optional, only if you want us to follow up with you. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. We compare from a wide set of major banks, insurers and product issuers.

Although we provide information on the products offered by a wide range of issuers, we don't cover every available product.

International Talk & Text Pack:

You should consider whether the products featured on our site are appropriate for your needs and seek independent advice if you have any questions. Products marked as 'Promoted' or "Advertisement" are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category.

We encourage you to use the tools and information we provide to compare your options and find the best option for you. The identification of a group of products, as 'Top' or 'Best' is a reflection of user preferences based on current website data. On a regular basis, analytics drive the creation of a list of popular products. Where these products are grouped, they appear in no particular order. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment. We try to take an open and transparent approach and provide a broad based comparison service.

However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.

  • Optus rolls out special plans for Virgin Mobile customers ahead of brand shutdown |
  • Virgin Mobile: The best replacement plans for your Virgin plan.
  • Welcome from Optus.

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